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Delivery & Returns

Our packaging methods are extremely secure to ensure that your cigars reach you in optimum condition, matured and ready for smoking. 


If you have any problems whatsoever, don't forget you are covered by our NO QUIBBLE GUARANTEE!

We ship nationwide within Belgium and to the following countries worldwide.

Please note that shipping availability depends on the product type purchased. Not all products can be shipped to every destination.

Cuban Cigars

  • Belgium: Shipping and collection not available.
  • Europe: UK only.
  • Rest of World: All Rest of World countries listed excluding Canada and the United States.

Alcohol

  • Belgium: Shipping and collection available.
  • Europe: UK only.
  • Rest of World: All Rest of World countries listed.

Lighters & Accessories (including cutters)

  • Belgium: Shipping and collection available.
  • Europe: All European countries listed.
  • Rest of World: All Rest of World countries listed.

Tobacco

  • Belgium: Shipping and collection not available.
  • Europe: UK only.
  • Rest of World: All Rest of World countries listed.

Europe

Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Rest of World

Albania, Andorra, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia and Herzegovina, Brunei, Cambodia, China, Fiji, Georgia, Hong Kong, Indonesia, Israel, Japan, Jordan, Kosovo, Kuwait, Laos, Macau, Malaysia, Maldives, Marshall Islands, Micronesia, Moldova, Montenegro, Myanmar, Nauru, Nepal, New Zealand, North Korea, North Macedonia, Oman, Pakistan, Palau, Papua New Guinea, Philippines, Samoa, San Marino, Saudi Arabia, Serbia, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, United Arab Emirates, United States, Vanuatu, Vietnam, Yemen and Zambia.

Belgium Shipping


Free Shipping when you spend over 200 euros


20 Euros for orders under 200 Euros


bPost - estimated delivery and despatch within 2-4 working days


Worldwide Shipping


45 Euros for orders under 850 Euros


Free Shipping when you spend over 850 Euros


bPost - estimated delivery within 7-10 working days

Returns


If you are dissatisfied with your purchase, you may return the item within 14 days of receipt for a refund or store credit. Returned items must be unused, in their original packaging, and in a condition suitable for resale. Please note that return postage costs are your responsibility, and we cannot refund any original shipping charges.

All approved returns are subject to a 10% administrative/restocking fee, unless the goods are faulty or have been incorrectly supplied.

Once your return is received and inspected, we will process your refund using the original payment method. Please include your order number and contact details with the returned parcel.

Please contact returns@dominiquelondon.com if you require assistance.

Return Address:

Customer Returns

Dominique London NV

Henri Lebbestraat 188

B-8790 Waregem

Belgium